INTRODUCTION

At Henrys Simms we are committed to protecting your privacy this is taken very seriously and ask that you read this Privacy Policy carefully. This policy sets out how any personal data is collected from you, the reason why we collect, store, use and share your personal information.

WHO ARE WE?

We are one company – Henrys Simms Letting Agents Limited based at 60 High Street, Loscoe, Heanor, Derbyshire, DE75 7LF

We are regulated under the General Data Protection Regulation and GDPR Act which applies across the European Union (including in the United Kingdom), for which purpose we are known as the Data Controller.

Henrys Simms Lettings Agents Ltd – A company registered in England with company number 09209454.

THE TYPE OF INFORMATION DO WE COLLECT

Information we collect from yourself:

  • Information collected by completing any of our forms such as application, landlords agreement, sending a request via our website or social media platforms
  • Any reviews you supply for us to use
  • All correspondence including calls, emails – all will be logged
  • Any visits to our website, included but not limited to google analytics to collect user data, other communication, location data
  • In person visits , all information listed on your file

HOW WE USE YOUR PERSONAL INFORMATION

We will typically collect and use this information for the following purposes:

  • To allow us to carry out our contractual agreement with yourself
  • Permit us to provide you with all the information you require/request about our products and services, where you have consented us too.
  • To supply and action all management issues with effectiveness via contact as stated in the contractual agreements
  • To allow you access to use sections of our website, such as contact us page
  • To notify you on any changes
  • Ensuring our content, sites are maintained with the information you require

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We will share personal information with law enforcement or other authorities as required by a legal obligation.  If all of the assets are transferred to a third party, personal data held about its users will be one of the transferred assets.

WHERE YOUR PERSONAL INFORMATION MAY BE HELD

Information may be held at our office on our Software – Twenty7Tech as well as third party service providers and representatives as described above. We have strict security and procedures in place to keep the data secure.

We have security measures in place to seek to ensure that there is appropriate security for information we hold, including those measures detailed in our GDPR data protection policy. We cannot however guarantee the security of your data transferred to us to our site, this is completed at your own risk due to the information being transmitted via the internet which is not completely secure.

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

Your information will be kept for six years after the date of our last correspondence.

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

The lawful basis on which we collect and use your personal data is CONTRACT.

TRANSFER OF YOUR INFORMATION OUTSIDE OF THE EEA

We are not aware of any transfer of information outside of the EEA.

YOUR RIGHTS

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your personal information.
  • Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
  • Require use to correct any mistakes in your information which we hold.
  • Require the erasure of personal information concerning you in certain situations.
  • Received the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.
  • Object to any time to processing of personal information concerning you for direct marketing.
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly affect you.
  • Object in certain other situations to your continued processing of your personal information.
  • Otherwise restrict our processing of your personal information in certain circumstances.
  • Claim compensation for damages cause by our breach of any data protection laws.

WITHDRAWING CONSENT

You have the right to opt out of marketing at any time. Please contact us using the contact information below.

For further information on each of those rights, including the circumstance in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise ant of those rights, please:

Email lettings@henrys-simms.co.uk Or telephone 01773 443327

Or write to Sarah Simms, Henrys Simms Letting Agents Limited, 60 High Street, Loscoe, Heanor, Derbyshire, DE75 7FL,

OTHER WEBSITE, VIA OURS

You will see our website links to other sites, please note we are only liable and responsible for the privacy policy within our site. Any company you access to from ours will have their own privacy policy that you will need to review.

COOKIES

Our website uses Cookies for more information please see our Cookies Policy.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or access in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorise manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

HOW TO COMPLAIN

We hope that we can resolve any query you raise about our use of your information.

The General Data Protection Regulation also give you the right to lodge a complain with a supervisory authority, in particulars in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted on:

https://ico.org.uk/concerns or telephone 0303 123 1113.

CHANGED TO THIS PRIVACY POLICY

This privacy policy was last updated on 20th November 2025.

We may change this privacy policy from time to time and our website will be updated accordingly.

ADDITIONAL HELP

If you would like an additional copy of this notice or would like a large print version please contact us (details in Section 9)       Henrys Simms Lettings Agents Ltd

January 2026